Senior Business Analyst (with Housing Experience)

Key Responsibilities

• Serve as the company's subject matter authority on affordable housing, supportive housing, and homeless placement processes.


• Advise on program rules, regulatory compliance, and interagency referral procedures to ensure system accuracy.


• Translate housing program workflows into business requirements and user stories for the IT team.


• Partner with project managers, business analysts, and developers to validate functional design and implementation.


• Provide expertise on tenant eligibility, unit assignment, referral prioritization, leasing workflows, and re-rental processes.


• Ensure housing policy and programmatic nuances are represented correctly in system integrations with external partners (e.g., HRA, DHS, Housing Connect).


• Review test cases, system prototypes, and final deliverables to confirm alignment with housing program needs.


• Act as liaison with the company's program staff and external agency stakeholders to support smooth adoption of the system.

Qualifications

• Extensive knowledge of NYC affordable housing and supportive housing programs, including referral and placement processes.


• Minimum of 5–7 years’ experience in housing policy, homeless services, or affordable housing program administration.


• Demonstrated experience working with case management or housing placement systems is preferred.


• Strong ability to interpret and apply regulatory requirements in operational and technical contexts.


• Excellent communication skills to collaborate with program staff, IT teams, and external partners.


• Prior experience advising on business requirements for technology projects in a government or non-profit setting a plus.

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Skills & Competencies

• Policy & Regulatory Expertise:

Deep understanding of housing regulations, tenant eligibility, and interagency placement workflows.

• Analytical Thinking:

Ability to assess current practices and translate them into system requirements.

• Communication & Collaboration:

Strong facilitation skills with both technical and non-technical stakeholders.

• Problem-Solving:

Skilled in identifying process gaps and recommending practical solutions.

• Detail Orientation:

Ensures housing-specific nuances are fully incorporated into the system design.