Restaurant Manager

Shake Shack

📍Henderson, NV
Posted May 19, 2026

Job Overview

Position

Restaurant Manager

Company

Shake Shack

Location

Henderson, NV

Work Type

On-site

Job ID

li-4413344828

Job Description

*Our secret to leading the way in hospitality? We put our people first!*

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

*Job Responsibilities*

  • Manage daily restaurant operations to ensure superior service and guest satisfaction

  • Train team members on all aspects of the Shack operations

  • Motivate and manage team members to provide highest level of hospitality

  • Demonstrate leadership with a focus on coaching and achieving excellence

  • Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events

  • Ensure compliance with sanitation and safety regulations

*Job Qualifications*

  • 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting

  • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security

  • Must exhibit an aptitude for leading, coaching, and driving excellence at every level

  • Understanding of financial aspects of business operations

  • Food handler certification, preferred

  • Willingness to work flexible hours

Benefits At Shake Shack
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

  • Weekly Pay and Performance bonuses

  • Shake Shack Meal Discounts

  • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

* Medical, Dental, and Vision Insurance*

* Employer Paid Life and Disability Insurance*

* 401k Plan with Company Match*

* Paid Time Off*

* Paid Parental Leave*

  • Access to Employee Assistance Program on Day 1

  • Pre-Tax Commuter and Parking Benefits

* Flexible Spending and Dependent Care Accounts*

  • Development and Growth Opportunities

  • Eligibility criteria applies

Pay Range - $50,752.00 - $62,566.40Click the "*Apply*" button above to apply for this opening.

*About Us*

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

*Shake Shack is an Equal Opportunity Employer *

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Interview Prep

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Key Skills

Required:
Preferred:

Practice Questions

💡Technical Questions (3)
  • 1.How do you ensure strict compliance with sanitation and health codes during a high-volume lunch or dinner rush at Shake Shack?
  • 2.Walk me through your process for training a new team member on Shake Shack's operational standards to ensure they deliver the highest level of hospitality.
  • 3.Based on your understanding of restaurant financials, what key metrics do you monitor daily or weekly to ensure the restaurant is profitable?
🎯Behavioral Questions (3)
  • 1.Tell me about a time you coached an underperforming team member in a fast-paced restaurant environment. What was the situation, what actions did you take, and what was the result?
  • 2.Describe a situation where you had to manage a sudden operational crisis, like a kitchen equipment failure or a short-staffed shift, while maintaining guest satisfaction.
  • 3.Shake Shack values community involvement. Tell me about a time you developed and implemented a plan to promote a restaurant within the local community.
🧩Situational Questions (2)
  • 1.You notice the guest satisfaction scores are dropping because the kitchen is consistently failing to meet ticket times during peak hours, and front-of-house morale is suffering. How do you address this?
  • 2.A guest approaches you visibly upset because their order was made incorrectly and they feel the cashier dismissed their concern. How do you handle this situation while upholding Shake Shack's 'Stand For Something Good' philosophy?

Resume Keywords

Make sure these keywords appear on your resume

Restaurant OperationsHigh-VolumeTeam TrainingCoachingGuest SatisfactionSanitation ComplianceCommunity EngagementFinancial PerformancePersonnel ManagementHospitality

Interested in this position? Apply directly on LinkedIn.

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