Product Manager, Dialogue

Location: Milton Keynes, based in office 2 days a week (hybrid)

Hours: Full time

Reporting to: Head of Product

Salary: £60K - £75K + benefits

About WorkBuzz
WorkBuzz was founded in 2018, has raised £12.5m funding and has 400 clients, including iconic brands like Five Guys, Butlins and Virgin.

Our mission is to lead a new era of employee listening: AI-first, beyond surveys and turning employee voice into competitive advantage.

Last year, we embarked on creating something special, Dialogue. Described by Nationwide, one of our pilot customers, as “the future”, Dialogue takes employee listening beyond HR and puts it in the hands of operational leaders – where decisions are made and change actually happens. Employees provide feedback through video and voice. For them, Dialogue feels more like TikTok or YouTube than completing a survey.

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The Role
With Dialogue recently launched, we’re looking for an entrepreneurial, AI-first thinker, to join our team. You will work directly with our Founder and CEO on a product we believe is the future of employee listening, with exposure to some of the biggest brands in the UK and US.

This is a hands‑on product role in a fast‑moving environment. You will work closely with engineering, design, leadership, customers, and go‑to‑market teams. You will need to move quickly, think commercially, and stay close to our customers.

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Key Responsibilities
Product Strategy and Ownership

• Own the product roadmap for Dialogue, with clear priorities grounded in customer evidence, usage data, and business outcomes.


• Balance speed with focus, ensuring product does not become a bottleneck for delivery.


• Work closely with our CEO and CTO, informing product decisions, trade‑offs, and sequencing.

Customer Discovery and Validation

• Lead continuous customer discovery through interviews, data & usage analysis, and jobs‑to‑be‑done thinking.


• Replace gut‑feel feature requests with evidence‑led insights.


• Validate ideas using prototypes and AI‑supported tooling before engineering investment.

Delivery and Execution

• Translate strategy into clear specifications, business logic, acceptance criteria, and prioritised backlogs.


• Ensure engineering teams have clarity and context, minimising rework and decision reversal.


• Work closely with design and engineering to ship iteratively and learn fast.

Commercial Enablement and Go-to-Market

• Act as a product champion in sales and customer conversations, confidently demoing Dialogue and shaping solutions that solve real customer problems.


• Identify gaps for key accounts and help land and expand enterprise relationships.


• Own early‑stage product marketing, including release narratives, enablement materials, ROI stories, and competitive positioning until the product reaches scale.

Customer Success and Scale

• Design in‑product customer success flows that guide users to value, approaching this AI-first


• Explore and define integrations, including Fin.ai, ensuring clear business cases and scoped requirements.


• Reduce dependency on headcount growth by scaling value delivery through product.

Leadership and Governance

• Take ownership of the Customer Advisory Board for Dialogue.


• Contribute to how product practice evolves at WorkBuzz, bringing what you learn on Dialogue back into the wider function.

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Experience
Requirements for the Role

• Proven experience as a Product Manager in a scale‑up or high‑growth environment.


• Experience launching or scaling B2B SaaS products.


• Demonstrated success working with engineering teams to ship products iteratively.


• Experience building or launching AI‑enabled products and features.


• Strong exposure to customer‑facing work including sales, demos, and discovery.


• Product marketing, including positioning and GTM enablement

Desirable:

• Background in product‑led growth or commercial product strategy.


• Successfully launched multiple early-stage products


• Experience in employee experience, analytics, or insight platforms.

Skills And Knowledge

• Strong product judgement under uncertainty.


• Comfortable using data to support decision‑making and extract insight from product analytics and tooling such as PostHog.


• Confident prioritising ruthlessly and communicating trade‑offs.


• Able to connect customer problems to business value and technical execution.


• Clear and persuasive communicator across technical and non‑technical audiences.

Ways of Working and Mindset

• AI‑first thinker, you're probably vibe coding and building products in your spare time, actively experimenting with new tools


• Entrepreneurial and action‑oriented - you’ll be joining a fast-paced team, working closely with our CEO


• Willing to move fast, test ideas, learn, and iterate.


• Comfortable with ambiguity and building while the plane is in the air.


• You bring energy, ownership, and a strong sense of accountability.

We seek people who chime with our values and demonstrate, in their own way, behaviours that bring them to life. We’re not looking for one “type” of person - we value individuality and diversity. What matters most is that candidates demonstrate behaviours that support success in-role and make our culture thrive.

Aspire Higher
- We set BIG goals, embrace growth and challenge limits. Reaching for new possibilities, we are curious and continuously learning, if there’s a better way, we’ll find it.

Own with Impact
- We take ownership and hold ourselves accountable, focused on creating meaningful impact. We lean in and own it with purpose and passion.

Energised by Challenge
- We never stand still! We approach challenges with energy and resilience. We thrive on the tough stuff, embracing change as a constant.

Trust in Action
- We build trust through our expertise and through consistent, high-quality delivery. With transparency, reliability and authenticity at our core, we act with integrity and do what we say, delivering on our promises.

Win Together
- We are fuelled by collaboration. We elevate each other, our clients and our partners showing up in meaningful ways. Sharing in success, we celebrate every victory- big or small.

Why you’ll love working at WorkBuzz

• Our culture – WorkBuzz is fast-paced, dynamic and rewarding. Everyone has a voice and the smartest idea wins.


• Clear purpose – be part of building something which matters.


• Be the best you can be – we will invest in your development and help you grow.


• Competitive salary, share options, private health insurance and a range of other benefits


• Flexible/ hybrid working – the opportunity to split your time between home working and our Milton Keynes office.


• Check out our Glassdoor reviews!

*We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive. Our team is stronger when it is diverse and inclusive.*
*We welcome applicants from all walks of life and our hiring decisions are based on merit - regardless of age, disability, race, religion or belief, sex, gender, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partnership status.*
*If you need any adjustments or support during the recruitment process, please don’t hesitate to let us know. We’re here to ensure a fair and accessible experience, removing barriers that may impede someone’s progress based on their unique circumstances.*