Operations Coordinator

About the Company

Looking to move from a logistics admin or transport coordinator seat into a fuller operations role? An Operations Coordinator position is now live on Vita CV. We are recruiting on behalf of a regional distribution employer with operations across the North East. The role is hybrid (three days onsite at the Newcastle hub, two from home after the first three months). Full company name shared with shortlisted candidates at initial screening.

About the Role

This is a permanent, junior-level operations seat supporting transport planning, customer-facing logistics admin, and KPI reporting. The team is twelve people including drivers. The Operations Coordinator reports to the Operations Manager and works in partnership with the existing Transport Supervisor.

Responsibilities

• Daily route allocation against driver availability, working from the transport planner's overnight schedule.


• Manage exception cases (late deliveries, failed deliveries, customer escalations) to resolution.


• Run daily and weekly KPI reports for the operations management team (on-time delivery, vehicle utilisation, driver hours compliance).


• Coordinate driver communication during shifts. Cover for the Transport Supervisor at lunch and on rest days.


• Support the monthly customer review pack with logistics data.

Qualifications

• Six to eighteen months of logistics, transport, operations, or warehouse administration experience.


• Comfort with transport management systems and tracking platforms (the hub uses Mandata, training given).


• Strong Excel. Excel is genuinely used here for daily route reports and exception lists, not just opened occasionally.


• Clear phone and email manner for customer-facing and driver-facing communication.


• Right to work in the UK. A logistics or supply-chain qualification is welcome but not required if practical experience is solid.

Required Skills

• Logistics, transport, operations, or warehouse administration experience.


• Transport management systems and tracking platforms proficiency.


• Strong Excel skills.


• Effective communication skills.


• Right to work in the UK.

Preferred Skills

• Logistics or supply-chain qualification.

Pay range and compensation package

Pay: £13.33 to £15.90 per hour (£26,000 to £31,000 annualised at 37.5 hours) depending on experience.

Hybrid. Three days onsite at the Newcastle hub (just outside the city centre, on a bus route plus free parking), two from home after the first three months.

Monday to Friday, 8am to 5pm (Friday finish at 4pm).

25 days holiday plus bank holidays.

Defined route to Transport Supervisor within two years for the right candidate. The current Transport Supervisor came up this route in 2023.

Funded CILT Level 3 in Logistics and Transport during year two.

Pension scheme with 4% employer contribution.

Free onsite parking and a subsidised canteen at the hub.

Apply directly on Vita CV. Applications reviewed as received.

Equal Opportunity Statement

We are committed to diversity and inclusivity.