MEDICAL ASSISTANT

Arizona Department of Health Services

📍Phoenix, AZ
Posted May 20, 2026

Job Overview

Position

MEDICAL ASSISTANT

Company

Arizona Department of Health Services

Location

Phoenix, AZ

Work Type

On-site

Job ID

li-4413378524

Job Description

DEPT OF HEALTH SERVICES

*The Arizona State Hospital (ASH) provides inpatient psychiatric care to persons with serious mental illness who need long-term behavioral health care. ASH promotes hope and wellness for our patients and creates opportunities to participate in planning, delivering and evaluating services that assist with recovery. Treatment is individualized with goals that focus on education about an illness, instilling hope and improving one's overall quality of life. The Arizona State Hospital has a wide range of positions available, from our direct care staff, Nurses and Behavioral Health Technicians to Social Workers, Rehabilitation Specialist and Security to name a few. The Arizona State Hospital also offers 12 hour shifts for our Direct Care staff as well as some alternative work schedules, flexible hours for non-direct care staff. We offer a robust benefit package, including the ADHS Student Loan Assistance Program where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.*
Medical Assistant
Job Location:

Address
501 N. 24th Street, Phoenix, AZ 85008

Posting Details
Salary: $20.7000

Grade: 16

Job Summary
Under the direction of the Psychiatric Nurse Unit Manager, the Medical Assistant will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed. Assists in examination of patients under the direction of physician. Takes vital signs, such as pulse rate, temperature, blood pressure, weight and height. Prepares treatment rooms for examination of patients. Cleans and sterilizes instruments. Inventories and orders medical supplies as needed. Operates electrocardiographic (EKG) and other equipment to administer routine diagnostic tests. Performs phlebotomy, routine laboratory testing and process specimens for courier transport. Complete clerical tasks including but not limited to filing, scanning, scheduling, data input, answering phones, and general support to all office personnel. Adhere to company policies and procedures and prioritize and complete day-to-day activities. Maintain office equipment, office, and medical supplies through efficient inventory management.

Job Duties

  • Assists in examination of patients under the direction of physician. Takes vital signs, such as pulse rate, temperature, blood pressure, weight and height. Prepares treatment rooms for examination of patients.

  • Cleans and sterilizes instruments. Inventories and orders medical supplies as needed.

  • Operates electrocardiographic (EKG) and other equipment to administer routine diagnostic tests. Performs phlebotomy, routine laboratory testing and process specimens for courier transport.

  • Complete clerical tasks including but not limited to filing, scanning, scheduling, data input, answering phones, and general support to all office personnel. Maintain office equipment, office, and medical supplies through efficient inventory management.

  • Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs):
Knowledge Of:

  • Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill In

  • Phlebotomy, Specimen processing for transport, Back office and front office knowledge, Basic computer knowledge, Clerical task experience, Preparing examination rooms, assist in examination of patients

Ability To

  • Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s)
Excellent customer service and communication skills for interfacing with patients, staff, and outside vendors.

1-2 Years Front/back Office Experience Preferred.
Ability to support a pleasant, positive, and cooperative teamwork environment.

Pre-Employment Requirements
Current certification as a Medical Assistant or a diploma or certificate of completion of a Medical Assistant course of training from an accredited training organization.

  • A State hospital employee must possess a valid level one fingerprint clearance card issued pursuant to A.RS. 41-1758.07 or must apply for a level one clearance fingerprint clearance card within seven working days after beginning employment.

*If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.*
*All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).*
Benefits
The State of Arizona provides an excellent comprehensive benefits package including:

− Affordable medical and dental insurance plans

− Paid vacation and sick time

− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)

− 10 paid holidays per year

− Wellness program and plans

− Life insurance

− Short/long-term disability insurance

− Defined retirement plan

− Award winning Infant at Work program

− Credit union membership

− Transit subsidy

− ADHS Student Assistance Pilot Program

*Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page*
Retirement
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 220-6462. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Interview Prep

AI-powered insights to help you prepare

Key Skills

Required:
Preferred:

Practice Questions

💡Technical Questions (3)
  • 1.Can you walk me through your process for performing a phlebotomy and preparing the specimen for courier transport?
  • 2.How do you ensure accuracy and patient comfort when taking vital signs, particularly for patients with serious mental illness who may be anxious?
  • 3.What are the key steps you take to prepare a treatment room for a patient examination and to clean it afterward?
🎯Behavioral Questions (3)
  • 1.Tell me about a time you had to manage both front office clerical duties and back office clinical tasks in a single shift. How did you prioritize?
  • 2.Describe a situation where you used Continuous Quality Improvement (CQI) or Lean methodologies to improve a process in your medical office.
  • 3.Working at the Arizona State Hospital involves supporting a diverse, multi-cultural workforce and patient population. Tell me about a time you adapted your communication style to effectively assist someone from a different cultural background.
🧩Situational Questions (2)
  • 1.You are in the middle of drawing blood for a patient when the phone starts ringing continuously, and another physician asks you to immediately prepare an EKG. How do you handle this?
  • 2.You notice that the medical supply inventory for the treatment room is running low on essential items, but the office manager is busy. What do you do?

Resume Keywords

Make sure these keywords appear on your resume

PhlebotomyVital SignsEKGSpecimen ProcessingContinuous Quality ImprovementCQILeanSterilizationInventory ManagementClerical SupportPatient ExaminationMental Health

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