Manager – E-Commerce Partnerships

Air India Limited

📍Gurugram, Haryana, India
Posted May 22, 2026
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Job Overview

Position

Manager – E-Commerce Partnerships

Company

Air India Limited

Location

Gurugram, Haryana, India

Work Type

On-site

Job ID

li-4418060841

Job Description

Job Purpose

  • Drive

payment partnerships across international markets
for Air India & Air India Express
  • Deliver

revenue and PAX targets
via payment-led e-commerce initiatives
  • Build

best-in-class payment offer capabilities
(BRD, partner onboarding, UAT, execution)
  • Track

market innovations in payments/offers
and align strategy

Key Accountabilities

1. Financial Partnerships

  • Drive

payment-led offers
(discounts, cashback, rewards) to improve attach rates
  • Execute

co-branded campaigns
with financial partners
  • Ensure

seamless customer experience
for payment-related queries

2. Non-Financial Partnerships

  • Identify and onboard partners to

drive e-commerce adoption & monetization
  • Build and manage

long-term partner relationships

3. Partnership Execution & Growth

  • Identify, evaluate, and onboard

strategic partners
  • Execute

joint campaigns, promotions, and offers
to drive acquisition

4. Market & Strategy

  • Conduct

market benchmarking
to track trends and competition
  • Collaborate with Marketing to drive

high-impact campaigns

5. Cross-Functional Collaboration

  • Partner with

Marketing, Sales, D&T, Finance & Legal
to align initiatives
  • Support

UAT, product enhancements, and tech integrations
  • Manage

partner agreements, cost analysis, and reconciliation

6. Governance & Operations

  • Maintain

documentation, tracking, and reporting of partnerships
  • Take up

ad-hoc strategic projects
as aligned with business priorities

Skills & Capabilities

  • Strong

business development & partnership management
  • Good understanding of

digital marketing & e-commerce platforms
  • Analytical mindset

with data-driven decision making
  • Strong

stakeholder management & communication skills
  • Negotiation, problem solving, and strategic thinking

  • High

customer centricity and execution focus

Key Interfaces

Internal

  • Marketing → Campaign alignment & performance

  • D&T → Payments tech, integrations, product enhancements

  • Revenue Management → Customer value proposition

  • Finance & Legal → Agreements, cost analysis, governance

External

  • Banking & payment partners → India + international markets

  • Strategic partners → Brand collaborations & monetization

Education & Experience

  • Education:

MBA/PGDM/PG (Finance / Marketing preferred)
  • Experience: Minimum:

12+ years in partnerships / sales / business development (payments focus)
  • Preferred:

Exposure to
international markets (UK, US, Singapore)

✦

Interview Prep

AI-powered insights to help you prepare

Key Skills

Required:
Preferred:

Practice Questions

💡Technical Questions (3)
  • 1.How would you approach building a payment-led offer strategy for Air India across international markets like the US, UK, and Singapore to drive both revenue and PAX targets?
  • 2.Walk me through your process for taking a new payment partnership from concept to execution, specifically focusing on BRD creation, UAT, and tech integration.
  • 3.How do you evaluate the financial viability and operational complexity of onboarding a new non-financial e-commerce partner for monetization?
🎯Behavioral Questions (3)
  • 1.Tell me about a time you had to align multiple internal stakeholders—like D&T, Legal, and Marketing—to launch a co-branded campaign on a tight deadline.
  • 2.Describe a situation where a payment partnership or offer was underperforming against its PAX or revenue targets. How did you turn it around?
  • 3.Give an example of a time you identified a market innovation in the payments space and successfully integrated it into your company's e-commerce strategy.
🧩Situational Questions (2)
  • 1.You've launched a major international co-branded credit card campaign, but post-launch, customers are complaining about cashback not tracking, and the partner bank is blaming our tech integration. How do you handle this?
  • 2.Marketing wants to run a deep-discount payment offer to drive acquisition for a new route, but Finance is pushing back due to margin erosion. How do you resolve this?

Interested in this position? Apply directly on LinkedIn.

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