Intake Assessment and Diversion Pathways Worker

Introduction:

Empowering women to transform their lives
Catherine House has supported women out of homelessness since 1988. We provide crisis, recovery and longer-term accommodation, as well as outreach services and an integrated Women’s Centre that supports mental health, wellbeing, education, and community connection.

Our vision is a society where all women are safe, supported, and empowered to reach their full potential.

Join our team and be part of something truly life-changing.

Why you will love working with us
At Catherine House, every role is deeply connected to purpose and impact. You’ll join a values-led team where support, inclusion, and hope are at the heart of everything we do.

• Make meaningful impact - walk alongside women as they rebuild their lives


• Supportive, purpose-led team - work in a collaborative, compassionate environment


• Wellbeing focus - access salary packaging and wellness benefits


• Career experience - develop advanced case management, trauma-informed and community housing skills


• Professional growth - participate in reflective supervision, team learning, and ongoing development

Description:

Intake Assessment and Diversion Pathways Worker
Location
Adelaide

Employment type
Permanent - Full Time

Catherine House Inc.
provides crisis, transitional and longer-term housing, and a range of services to women experiencing homelessness as part of the Housing Choices Group. The Intake Assessment, Diversion and Pathways Worker is a newly configured role established to support our evolving service model, including the Gateway Support Service and the planned Catherine House New Generation build. The role undertakes structured, risk-informed assessments of referrals and develops recommendations regarding suitability for Catherine House accommodation programs or other services, diversion, or alternative housing or support pathways, where Catherine House is not best placed to meet the client’s needs.

Skills and Experiences:

Key responsibilities include:

Processing Referrals

• Conduct structured comprehensive assessments using agreed frameworks


• Conduct assessment and make recommendations for one-off brokerage support to divert from a period of homelessness or resolve a financial crisis


• Ensure a clear system for timely documentation of all referral information to ensure clarity for all staff to respond to if intake worker not available

Client Support

• Identify and facilitate appropriate pathways or diversion options


• Facilitate referrals to internal waitlist support and other Catherine House supports as appropriate, or to external services


• Ensure mental health services are in place if required, and appropriate safety plan has been made available


• Appropriately assess for family and domestic violence, and ensure a safety plan is constructed, where there is any risk to the client

Stakeholder Engagement

• Build collaborative relationships with housing and accommodation providers, to ensure warm referrals are facilitated in a seamless manner


• Work collaboratively with other workers involved in the client's support


• Contribute to service improvement based on interactions with relevant stakeholders

Administrative Support

• Be responsible for administrative tasks associated with the operational aspects of the program. These may include additional data management and reporting, client file management, or other related tasks as delegated by the line manager.


• Provide trend analysis and reporting as required on clients’ support needs and unmet needs


• Other tasks or duties as directed

About The Team
You are part of something bigger
We are a diverse, dedicated, and collaborative group of people who are strongly committed to making a difference in the community. You will play an integral role in helping us achieve our mission and vision. We provide an inclusive, genuinely positive, and connected workplace and everyone working at Housing Choices Australia is expected to:

• Live our values everyday


• Work collaboratively to identify opportunities to deliver improved client and resident outcomes


• Always provide courteous and professional service


• Contribute ideas, energy, and effort into achieving our strategic aspirations


• Establish and maintain excellent working relationships across our organisation


• Participate in ongoing learning opportunities including professional guidance, peer learning, formal learning, digital learning, knowledge sharing, and feedback on performance


• Comply with all organisational policies and procedures, legislation and agreements, including gender equality and respect and occupational health and safety


• Develop or contribute to new procedures relevant to the role


• Comply with reasonable reporting and accountability requirements of the organisation and all mandatory reporting obligations to third parties and independent bodies, including but not limited to child abuse reporting and public officer reporting under the Independent Commissioner Against Corruption (ICAC) Act 2012.

You will bring

• Qualified Social Worker eligible to be registered under the SA Social Work Registration Scheme OR


• Relevant tertiary qualification and sufficient experience providing relevant services that enables eligibility for Provisional or Limited registration under the SA Social Work Registration Scheme


• Minimum 2 years’ experience in assessment or intake roles within community or crisis services.


• Experience working with women experiencing disadvantage, trauma, or mental health challenges.


• Strong interpersonal skills with a compassionate, non-judgemental approach.

You must agree to undertake any required employment screening, which may include a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and an NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees must uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children. Catherine House supports women over 18 years.

Our values in action
Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.


• Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.


• Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.


• Collaborative - We work together with flexibility and shared purpose through teamwork, innovation, strong strategic partnerships and listening to those we serve.


• Inclusive - We embed inclusion in everything we do, recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility and workforce empowerment.

Belong at Catherine House
We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How To Apply
Apply now!

Applications close:
14 June 2026
unless a suitable candidate is identified earlier.

If you do not meet every requirement, we still encourage you to apply — we value potential and diverse experience as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is accurate at the time of publication