Housekeeping Manager

Opportunity: Housekeeping Manager
Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path
Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.


• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.


• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.


• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.


• Prepare schedules based upon occupancy and assign duties to associates.


• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.


• Prepare required paperwork pertaining to departmental functions.


• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.


• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).


• Maintain departmental expenses in line with the budget as described by the General Manager.


• Ensure compliance with specific brand standards.


• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.


• Follow sustainability guidelines and practices related to HHM’s EarthView program.


• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.


• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.


• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.


• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It