General Manager (Dunkin Donuts)

The General Manager is responsible for leading all aspects of restaurant operations while delivering exceptional guest experiences, driving sales, building high-performing teams, and ensuring operational excellence. This role oversees daily business operations, staffing, financial performance, food quality, and brand standards to ensure the restaurant operates efficiently and profitably.

Key Responsibilities:

Operations Management

• Lead day-to-day restaurant operations in a fast-paced environment


• Ensure outstanding food quality, cleanliness, speed of service, and customer satisfaction


• Maintain compliance with all company standards, policies, and procedures


• Monitor operational performance and implement improvements as needed


• Ensure all health, sanitation, and safety standards are consistently met

Leadership & Team Development

• Recruit, hire, train, coach, and develop team members and shift leaders


• Create schedules based on business needs and staffing demands


• Foster a positive, team-oriented work environment


• Provide ongoing performance feedback, accountability, and development opportunities


• Motivate the team to achieve operational and customer service goals

Financial Performance

• Drive sales and profitability through strong operational leadership


• Manage labor, food, and controllable costs effectively


• Review sales and operational reports to identify opportunities for improvement


• Execute cost-control initiatives while maintaining quality and service standards

Customer Experience

• Deliver a fast, friendly, and welcoming experience for every guest


• Resolve customer concerns professionally and efficiently


• Maintain a strong focus on guest satisfaction and repeat business

Inventory & Compliance

• Oversee inventory, ordering, and product management


• Minimize waste and ensure proper product rotation and portion control


• Complete operational reporting and administrative responsibilities accurately and on time


• Ensure compliance with labor laws, food safety requirements, and company policies

Requirements
Qualifications:

• 3+ years of restaurant management experience preferred


• Quick-service or fast-paced restaurant experience strongly preferred


• Strong leadership, communication, and organizational skills


• Ability to multitask and make decisions in a high-volume environment


• Experience managing labor, food costs, and operational performance


• Customer-focused mindset with strong problem-solving skills


• High school diploma or equivalent required


• Food safety certification preferred

Physical Requirements:

• Ability to stand and move for extended periods


• Ability to lift up to 50 pounds


• Ability to work flexible schedules including nights, weekends, and holidays

Benefits
Why Join Us?

• Competitive pay


• Growth and advancement opportunities


• Fast-paced and team-driven environment


• Opportunity to lead and develop a successful team