Customer Service Representative - Weekend Shift - $1000 Hiring Bonus

Rogue Fitness

🏠 Remote
📍Columbus, OH
Posted May 20, 2026
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Job Overview

Position

Customer Service Representative - Weekend Shift - $1000 Hiring Bonus

Company

Rogue Fitness

Location

Columbus, OH

Work Type

Remote

Job ID

li-4334787746

Job Description

Job Description
Earn a $1000 bonus!
This role qualifies for a $1000 Hiring Bonus if you are hired and start working by
June 30, 2026
. Depending on the position and meeting eligibility requirements, the bonus is paid after
90
days of employment.

Overview
As a Customer Service Representative you will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.

The weekend shift position works full time from 9AM-5PM and includes 2 consecutive days off, during the week.

An Example Schedule For The Weekend Shift Is Below

  • Monday - 9AM-5PM

  • Tuesday - OFF

  • Wednesday - OFF

  • Thursday - 9AM-5PM

  • Friday - 9AM-5PM

  • Saturday - 9AM-5PM

  • Sunday - 9AM-5PM

Starting pay $23/hr. Additional 2.5% premium for Weekend shift.

Benefits include pay-on-demand via Rain, quarterly bonuses, The Revolution Fund, onsite gym with free group classes, healthcare, 401k, and more.

The Customer Service Representative is a fully onsite role in Columbus, Ohio. Remote work is not an option.

Responsibilities

  • Process orders, forms, applications and requests

  • Deal directly with customers either by telephone, electronically or face to face

  • Respond promptly to customer inquiries

  • Handle and resolve customer complaints

  • Manage customers' accounts

  • Record details of actions taken

  • Communicate and coordinate with internal departments

  • Follow up on customer interactions

Qualifications

  • High school diploma or GED required

  • Knowledge of customer service principles and practices

  • Knowledge of relevant computer applications

  • Ability to type

  • Communication skills - verbal and written

  • Problem analysis and problem-solving

  • Attention to detail and accuracy

Rogue Fitness is a Drug Free Workplace. A 10-panel drug screen (including marijuana) and pre-employment background check are required.

By applying to Rogue, regardless of the platform you choose to use, you are agreeing to Rogue's preferred methods of communication (i.e. text message). Submitting an application, through whatever online forum is ultimately used, constitutes a knowing and voluntary agreement to send and receive text messages during the recruitment process.

✦

Interview Prep

AI-powered insights to help you prepare

Key Skills

Required:
Preferred:

Practice Questions

💡Technical Questions (3)
  • 1.How would you navigate our internal systems to process a complex order for a customer who wants multiple pieces of gym equipment shipped to different addresses?
  • 2.When recording details of customer interactions and actions taken, what key information do you ensure is documented, and why is it important?
  • 3.If a customer calls asking about the status of a Rogue Fitness order that appears to be delayed in our system, how do you locate the information and communicate it to them?
🎯Behavioral Questions (3)
  • 1.Tell me about a time you had to handle and resolve a highly emotional or angry customer complaint.
  • 2.Describe a situation where you had to communicate and coordinate with an internal department to solve a customer's problem.
  • 3.Give me an example of a time your attention to detail prevented a potential error in a customer's order or account.
🧩Situational Questions (2)
  • 1.It is Sunday afternoon, the weekend shift is ending soon, and a customer calls frustrated that their Rogue barbell arrived with missing parts. You cannot reach the warehouse department because they are off for the weekend. How do you handle this?
  • 2.You are working a busy weekend shift and receive an influx of calls and electronic inquiries. A customer on the phone is taking a long time deciding on a high-value order, while you notice a queue forming. How do you manage this situation while ensuring attention to detail?

Resume Keywords

Make sure these keywords appear on your resume

Order ProcessingComplaint ResolutionCustomer InquiriesAccount ManagementCross-Departmental CoordinationVerbal and Written CommunicationProblem-SolvingAttention to DetailData EntryCRM Software

Interested in this position? Apply directly on LinkedIn.

Apply on LinkedIn →