Customer Service Representative – Patient Support @ Admission

This is a Customer Service Representative – Patient Support role with Admission based in Sydney, NSW, AU

== Admission ==

Role Seniority
- junior, mid level

More about the Customer Service Representative – Patient Support role at Admission Customer Service Representative – Patient Support Part-Time Opportunities | In-Office The Role
We are seeking motivated and reliable Customer Service Representatives to join our health tech team supporting patients as they prepare for admission.

This is an ongoing opportunity with flexibility to accommodate multiple part-time team members. The role offers consistent hours and is well suited to those looking to build experience in a structured, professional environment.

You will be the first point of contact for patients, providing reassurance, guidance, and support throughout their pre-admission journey. This role requires someone who can work autonomously, communicate confidently, and adapt to a fast-paced environment.

Key Responsibilities

• Handle inbound patient calls relating to pre-admission queries and concerns


• Guide patients through preparation requirements and required documentation


• Manage and respond to help desk tickets in a timely and structured manner


• Maintain accurate patient records across internal systems


• Assist with data collection and reporting to support operational insights


• Liaise with internal teams to ensure a smooth patient experience


• Provide empathetic support while maintaining strict confidentiality

About You

• Strong work ethic and ability to manage your time effectively


• Confident communicator with a natural ability to build rapport


• Comfortable working independently while contributing to a team environment


• High attention to detail and ability to multitask


• Quick to learn new systems, programs, and processes


• Ability to manage workload, meet deadlines, and maintain accuracy in a fast-paced environment


• Experience in customer service, administration, or healthcare (desirable but not essential)

Working Hours & Location

• Monday to Friday, 9:00am – 5:30pm


• Sydney CBD location (in-office role)

Engagement Type

• Applicants must hold or be willing to obtain an ABN. A formal service agreement will be provided

What We Offer

• Supportive team environment with structured training


• Opportunity to build experience in healthcare and health tech


• A role where you can make a meaningful impact on patient experience

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Admission team will be there to support your growth.

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Please consider applying even if you don't meet 100% of what’s outlined
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Key Responsibilities Key Strengths Why Admission is partnering with Hatch on this role.

*Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.*

A Final Note: This is a role with Admission not with Hatch.