Customer Service Representative - $17.00 - $19.00 per hour

About the Role

This opportunity is for a Remote Customer Service Representative supporting customers through a high-volume contact center environment.

The role focuses on delivering helpful, professional, and efficient service while assisting callers with loyalty program questions, account-related inquiries, product or service information, and issue resolution.

This position is well suited for someone who is dependable, customer-focused, comfortable using multiple systems, and able to adapt in a fast-paced remote setting.

Schedule:
40 hours per week, with set shifts assigned after training

Eligible Work States:
Texas
, Florida, Georgia, Louisiana, Mississippi, Oklahoma, and Tennessee

What You’ll Do

• Handle incoming customer inquiries with professionalism and attention to client-specific service guidelines


• Manage a high volume of inbound calls while meeting service and performance expectations


• Learn and stay current on loyalty program guidelines, product details, service updates, promotions, and process changes


• Provide accurate support to callers by using internal systems, tools, resources, and AI-powered agent-assist technology


• Resolve customer issues in a timely manner and de-escalate calls when needed


• Escalate unresolved or complex issues according to established procedures


• Maintain a positive, customer-centered approach in daily communication


• Follow company policies, workflows, and procedures while delivering consistent service


• Support customer satisfaction, call quality, and other performance goals


• Adapt to new tools, products, client expectations, and fast-changing service requirements


• Engage in ongoing learning to build skills within customer care and loyalty program support


• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected


• Help strengthen customer loyalty through empathy, efficiency, problem-solving, and professional communication

Qualifications

• High school diploma or equivalent required


• Minimum of 2 years of customer service experience required


• Strong verbal and written communication skills with a consistently professional tone


• Strong problem-solving skills, attention to detail, and a proactive customer care mindset


• Ability to navigate multiple systems at the same time


• Proficiency with Microsoft Office Suite


• Reliable, flexible, and able to work in a dynamic contact center environment


• Availability for evening and weekend shifts as needed


• Ability to complete a 6-week remote training program with full attendance and engagement


• Quiet work-from-home setup with a strong internet connection required

Schedule and Training

• Full-time schedule of 40 hours per week


• Set shifts are assigned after training


• Weekend availability is required


• Remote training lasts 6 weeks and requires full participation

Benefits

• Medical, dental, and vision insurance


• Fitness benefits


• Paid time off


• 7 paid company holidays


• 401(k) plan with company match


• Annual profit sharing


• Career growth pathways within a remote customer care environment


• Potential monthly performance bonuses of up to $350