Behavioral Health Medical Assistant

Copa Health

📍Phoenix, AZ
Posted May 19, 2026

Job Overview

Position

Behavioral Health Medical Assistant

Company

Copa Health

Location

Phoenix, AZ

Work Type

On-site

Job ID

li-4416971188

Job Description

Description
Who We Are
At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health?
At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

  • Competitive salary and comprehensive benefits package

  • Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program

  • Dental and Vision Coverage to complement your health plan

  • Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge

  • 10 paid holidays annually

  • Wellness Program, including access to mental health resources

  • Tuition Reimbursement up to $3,000 to invest in your growth and career advancement

  • Affordable Medical, Dental, and Vision plans to fit your needs

  • 403(b) retirement plan with company match to help you plan for your future

  • Employee Assistance Program with free coaching and therapy sessions

  • Additional benefits including life insurance, disability coverage, pet insurance, and more

Who We're Looking For
Copa Health is seeking a
Medical Assistant
who will assist the provision of medical services under the general supervision of a BHMP. Tasks are delegated to the Medical Assistant may involve direct patient contact including assisting in filling out forms, routine activities such as vital signs monitoring, venipuncture for diagnostic purposes, and collection of body fluid samples from patients. Non face to face clerical activities include updating of patient demographic and outside treatment information, scheduling of diagnostic tests and telephonic appointment reminder calls to patients.

Key Responsibilities

  • Take appropriate vital signs (Height, Weight, Blood Pressure, Pulse Rate, and temperature) and document this information timely and appropriate.

  • Relay to the supervising RN any findings of abnormal values.

  • Perform venipuncture to obtain blood samples and collect urine for testing.

  • Send out any blood samples drawn, or tissue samples taken to the appropriate referral

  • laboratory.

  • Assists in calling in prescriptions (new and/ or refill) for patients per appropriate provider approval.

  • Assists in calling in prescriptions (new and/ or refill) for patients per appropriate provider approval.

  • Assists as instructed in notifying patients of any outside diagnostic test results and set up follow-up appointments as directed

Qualifications

  • Must be at least twenty-one (21) years old.

  • A minimum of a high school diploma/GED, an Associate Degree preferred.

  • Medical Assistant Certification or have completed an approved MA training program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), or a medical assisting program accredited by any accrediting agency recognized by the United States Department of Education

  • One (1) year of behavioral health work experience, preferred.

  • Valid AZ State driver’s license, vehicle with State minimum car insurance and ability to meet Copa driving guidelines.

  • CPR certification, required.

  • Must complete training and demonstrate competence in Integrated Care skills.

  • Must have demonstrated experience in Microsoft Office applications.

  • Satisfactory work records as determined by the People 1st

  • Successfully completes a pre-employment drug screening.

  • Complete all on-boarding paperwork, in a timely manner and be cleared to attend New Employee Orientation (NEO), as scheduled.

  • Ability to obtain and maintain a Level One Fingerprint Clearance Card and any other required background checks.

  • Ability to meet Copa’s driver authorized driving requirements, set forth by Copa Health’s insurance company. Including AZ Driver’s license upon hire, 39-month MVR, proof of insurance and vehicle registration, if applicable.

  • Bi-Lingual, preferred.

Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.

Interview Prep

AI-powered insights to help you prepare

Key Skills

Required:
Preferred:

Practice Questions

💡Technical Questions (3)
  • 1.What is your process for performing venipuncture and ensuring the blood samples are correctly sent to the referral laboratory?
  • 2.When taking a patient's vital signs, what would you consider an abnormal finding, and how would you handle it?
  • 3.How do you ensure accuracy and compliance when assisting a provider with calling in a new prescription or a refill?
🎯Behavioral Questions (3)
  • 1.Tell me about a time you worked with a patient who was experiencing a behavioral health crisis. How did you handle the situation while maintaining your clinical responsibilities?
  • 2.Describe a situation where you noticed an abnormal vital sign or lab result. What steps did you take?
  • 3.Give me an example of a time you had to manage multiple administrative tasks, like scheduling diagnostic tests and making reminder calls, while also assisting with direct patient care.
🧩Situational Questions (2)
  • 1.You are in the middle of drawing blood from a patient when they suddenly become highly agitated and start pulling their arm away. What do you do?
  • 2.A patient calls the clinic asking for an urgent medication refill, but you cannot reach the provider to approve it right away. How do you handle this?

Resume Keywords

Make sure these keywords appear on your resume

Behavioral HealthVenipunctureVital SignsSpecimen CollectionMedical Assistant CertifiedIntegrated CarePatient DemographicsPrescription CoordinationCPR CertifiedDe-escalation

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